Find out how the Empanadas group adopted LUNDI MATIN solutions
Empanadas Club
Presentation
As its name suggests, Empanadas Club is a restaurant specialising in empanadas, Argentina’s flagship product.
Customer since
The context
Adrien Sanchez Valero, after spending more than four years in Buenos Aires and immersing himself in Argentine culture, decided to bring this atmosphere to Montpellier. In July 2014, he opened Empanadas Club, in Montpellier. Since then, 3 other establishments have sprung up.
His aim is to promote Argentinian gastronomy based on fresh produce and in particular its flagship product: empanadas.
The challenge
In 2021, the group was looking for a solution to optimise its online customer journey and invite its customers to discover the region in a more impactful way, with a map updated in real time.
The solution
The group chose the TastyCloud online ordering solution for several reasons:
- The ease of use of the interface for managing its menu online
- The advantage of rapidly updating the menu with visuals and descriptions
- The benefit of delivery with Uber Direct
The results
Antonin Blanchard, the group’s managing director, shares his satisfaction with the online ordering solution for the 4 restaurants.
This manager quickly realised how much work and time was spent on managing online orders, so that they could be tracked efficiently and on time.
The desire for customers to take advantage of online ordering has been confirmed, as well as on the spot, at the table with a digitised QR code menu.
The rather young team is happy: they have found a good balance in their work. With time to give advice and the digital menu for special occasions, they’ve easily learnt how to use it to good effect.
“The first benefit is the ease with which you can update your menu with visuals. At Empanadas, we optimise our menu with regular photoshoots of our dishes. Customers need to be able to clearly understand the product and be invited to discover it. Empanadas is our identity, the product has to speak to the customer. Visuals have a very important impact on the customer experience”
More Success Stories
Discover our top client cases, their context and challenges; the solution provided by LUNDI MATIN, the results achieved, etc.
