Galeries Lafayette choose Lundi Matin to modernize their cash register system
Les Galeries Lafayette
Presentation
Specializing in fashion, the Galeries Lafayette group is a department store chain founded in 1894. With its architectural heritage and a strong culture of innovation, the chain welcomes over 60 million visitors each year to its stores and e-commerce websites.
Customer since 2020
The context
Galeries Lafayette modernize their checkout system
Galeries Lafayette has innovated by becoming one of the first major retailers to adopt a next-generation checkout solution based on the Android operating system.
- 3000 cash registers,
- 60 stores,
- In France, Germany, and Luxembourg.
A unique solution for both fixed and mobile checkouts
LM Retail is the single checkout solution adopted by Galeries Lafayette, for both fixed and mobile checkouts. Sales associates can now accompany, serve, and process payments directly with customers in the store.
Challenges
Offering an omnichannel experience
Following a successful deployment in 2021 within the flagship Parisian department stores Galeries Lafayette Haussmann and BHV Marais, the rollout continues across the group’s stores, present in France, Luxembourg, and Germany.
Galeries Lafayette is refocusing the customer experience around omnichannel.
To better retain its clientele, payment for orders and reservations can be initiated or completed in-store.
Provided solution
Why LM Retail
LM Retail is complemented by a Self Check-out module. The customer builds their basket, identifies themselves, and pays autonomously.
The solution also integrates a powerful offer engine capable of supporting the full diversity and finesse of the Galeries Lafayette group’s marketing animation program.
The offer engine enables customers to benefit from personalized promotional offers based on very specific criteria. It generates additional sales and contributes to customer loyalty.
Obtained results
Smooth Deployment
Adherence to performance constraints in an environment subject to high constraints and volumes (especially during periods of high traffic: Black Friday, year-end holidays, January sales, etc.)
Progressive deployment, initially alongside the group’s historical cash register system, in order to manage the risks inherent in such a project, and now as the group’s sole checkout system.
LUNDI MATIN has successfully met the challenge of meeting the needs of a Department Store and allows us to establish a robust technical foundation adapted to future innovations.
Béatrice MOUCHET
Director of Customer Program and Front-End Digital Tools at Galeries Lafayette
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