How our CRM tool enabled Legrand to revolutionize its sales prospecting and boost its turnover!
Legrand
Presentation
Legrand is a global reference in electrical and digital infrastructure. The company operates in over 90 countries.
Customer since 2023
The customer
As a global specialist in electrical and digital building infrastructures, Legrand offers high value-added products and solutions that enhance lives by transforming the spaces where people live, work, and meet.
Challenges
Optimizing Order Placement: From Time-consuming Manual Entry to Digital Efficiency
Legrand needed to speed up the order placement process during meetings conducted by sales representatives. Previously, they had to re-enter them later. This process resulted in time loss, displeased customers due to order processing delays, and added more tasks for the sales team.
The provided solution
Yuto: The Solution Used by Legrand to Optimize its Ordering Process
Legrand initiated a tendering process and evaluated several companies. After submitting a set of technical specifications, Legrand concluded that Yuto was the solution best suited to its needs.
Firstly, Yuto ensures offline operation, which is particularly relevant for sales representatives who may find themselves in areas without network access.
Moreover, Yuto simplifies the order placement process by reducing it to a single step. Once the order is placed, it is automatically transmitted to an electrical equipment distributor. This approach allows the end customer, typically an electrician, to go directly to the wholesaler.
Finally, a key feature of Yuto is its ability to interface with Salesforce, providing the opportunity to continue using a CRM while benefiting from the advantages of Yuto.
It was primarily due to these arguments that Legrand was convinced to choose Yuto as the solution.
Several times a year, we set specific targets for our sales representatives. It’s during these periods that we realize we wouldn’t be able to process as many orders within such a short timeframe without a tool like Yuto.
PIERRE BALLOT
CRM & Digital Applications Expert
The obtained results
Yuto, a Key Asset for Legrand
Today, Yuto enables Legrand to quickly process orders and save considerable time, especially during periods of intense promotions.
This optimization of the process results in improved customer satisfaction, as they now see their orders being processed immediately.
The adoption of Yuto by Legrand has significantly transformed its ordering process, enabling increased efficiency and responsiveness. This significant improvement translates into enhanced customer satisfaction. Now, customers can enjoy a smooth and immediate shopping experience, with the assurance that their requests will be handled promptly and efficiently.
As soon as the customer approves an order, they receive a confirmation email and can pick up their order within the hour.
PIERRE BALLOT
CRM & Digital Applications Expert
More Success Stories
Discover our top client cases, their context and challenges; the solution provided by LUNDI MATIN, the results achieved, etc.
