Discover the collaboration between Oz International and Yuto
Oz International
Presentation
Oz International entered the stationery and hobby market in 1989. Always on the lookout for innovative products from the four corners of the globe, Oz International offers a complete range of quality materials. The company currently employs 35 people and works with 40 companies (independent shops and chains) that represent the brand. The Oz International catalogue includes more than 5,000 product references.
Customer since
The customer
Today, the company has 35 employees and 40 companies (independent shops and chains) representing the brand. The Oz International catalogue contains over 5,000 product references.
The challenge
OZ’s sales team is made up of an in-house sales representative and several independent multi-card sales representatives. It was the latter, equipped with a similar solution by the other companies they work with, who brought this need to the attention of OZ management. The company then decided to launch a consultation to find a company capable of providing a turnkey solution that would also enable its customers to place orders autonomously, outside the sales rep’s visits.
“We were looking for a turnkey tool to improve the performance of our sales staff. The solution had to facilitate order taking and be linked to our e-commerce site”
The solution
Between sales visits, customers had to place orders by e-mail, telephone or fax. This sales process was a real source of error and required a large number of sales administration staff.
Of all the service providers selected, it was Yuto that finally caught Oz International’s attention. Our BtoB expertise, costs, lead times, ease of adaptation and customisation made the difference.
Oz was also looking for a solution with advanced functionalities, capable in particular of managing complex promotions.
The results
In 24 hours, Yuto was deployed in OZ International’s environment and synchronised with its catalogues, prices and customers. The stationery and creative leisure sales department was won over and can no longer do without it.
“It’s a tailor-made offering developed by a team that’s accessible, fast, responsive and adaptable. Now, even when they’re out and about, my sales staff have all the information they need, and they feel they’re doing their customers a favour because they’re more efficient. Above all, the number of orders we receive via the application is now greater than on the website”
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