Customer area

E-commerce

Give your customers easy access to their commercial documents in a space dedicated to them.

Features

Access to personal data

The Customer Service Module retrieves commercial documents such as invoices, accounting statements and contact details for departments (accounting, sales, logistics, etc.) and makes them available to your customers. This module enables you to obtain between 500 and 5,000 customer connections every month.

Multilingual

The Customer Area Module lets you offer this functionality to your foreign customers. Depending on the package selected, you can translate the interface into 2 to 5 languages.

Self Care

From their area, your customers can manage their subscriptions and currents files. This module will simplify your customers’ activities, allowing them to manage their business from a single interface.

In short

According to a study carried out by Forrester Consulting for KPMG, in the wake of the COVID-19 crisis, 72% of executives believe that strengthening their customer-focused strategy is a priority.

With the Customer Area module, you can give your customers personalised access to a customer area where they can consult their quotes, orders, invoices, etc.

From their private access, yout customers will be able to access their business documents without disturbing you. They will be able to retrieve their invoices and quotes at the click of a button, and track the status of their orders and deliveries.

Easy to set up from LM ERP, you or your staff can easily manage your customers individual access. Secure, the module guarantees your data’s confidentiality.

Benefits

Increases customer loyalty

Creating a customer area allows you to offer your customers the benefits of a personalised customer relationship based on their needs and activity. This step will help you to fully digitalise your customer journey, making it easier for you to meet your customers’ expectations and strengthen their loyalty.

Productivity gains

Setting up a customer area will allow your teams to concentrate on high value-added tasks by no longer managing the sending of sales documents to your customers.

Your customers will also be positively affected by the use of this module, which saves a considerable amount of time. This time saving is due to the fact that it records direct debit authorisations and allows your customers to retrieve their invoices and quotes in just a few clicks.