Cash register software for customer management
Management and loyalty of your customers
LM Retail accompanies you in the management and the development of your customers’ loyalty : loyalty program, promotion, marketing animations, automatic sending of email or SMS…
Propose promotions and commercial animations
Set up promotions
LM Retail natively integrates a simple promotions module which allows you to manage discounts in percentage or in euro, on all or part of the catalog during a predefined period.
These promotion programs are perfect for managing sales or specific promotions such as Black Friday. Indeed, you can assign to each category or subcategory a different discount … and exclude certain items (or brands) from the promotion.
This way, to prepare the second markdown, you only need to update the discount percentages without having to redo the entire selection!
Marketing animation program
For example :
- 2 bought the 3rd offered
- For customers whose email address is not provided, a message to the seller asking for the email address
- Happy hours
- Bounce-back voucher …
The only limit is your imagination!
To sell better, get to know your customers
Thanks to complete customer files, LM Retail allows you to find all the essential information concerning your customers (name, first name, contact details, purchase history, account balance, credit notes, loyalty points, etc.).
Create your customer records
Create your customer files at the time of collection by offering your buyers the possibility of benefiting from the loyalty programme and newsletters with good deals.
The customer files contain the information communicated when the file is created (name, first name, contact details), but also information relating to the relationship you have with them (purchase history, account balance, credit notes, loyalty points).
The data in the customer file of your cash register software is updated in real time.
Create your customer files
Create your customer files during checkout by offering your buyers the opportunity to benefit from the loyalty programme and newsletters with good deals.
The customer files contain the information communicated when the file is created (surname, first name, contact details), but also information relating to the relationship that you maintain (purchase history, account balance, credit notes, loyalty points).
The data in the customer file of your cash register software is updated in real time.
Find your customers easily in the directory
All your customer records are listed in a simple and intuitive directory.
Find your customers in a few moments during checkout to assign their purchases to their account and give them additional loyalty points.
Build customer loyalty
Loyalty points : get them and spend them
Your LM Retail cash register software natively integrates a simple loyalty module which allows you to manage a simplified loyalty programme.
Create and personalize your loyalty programme from your back office by defining your own calculation and acquisition rule for points.
Define your pound/points equivalence, your customers collect loyalty points during their purchases or add them manually during an exceptional event.
They can then spend them on subsequent purchases according to the rules you define.
Advanced loyalty program
The advanced loyalty module of LM Retail allows retailers to set up a personalized loyalty programme.
The advanced loyalty module allows for example to offer a permanent discount on all or part of the catalog to enrolled customers or to offer vouchers on the anniversary date.
You can also offer several loyalty programmes by customer type (standard or VIP, Individual or Professional, etc.)
Do not hesitate to contact our sales team to analyze your needs.
Omnichannel loyalty programme
Thanks to this module, you can share your loyalty programme with your e-commerce site so that your customers can accumulate advantages whatever their purchase path.
This way, you can get a unified customer database between physical and online retail and provide your customers with a seamless experience.
Advanced Loyalty
Omnichannel Loyalty
Communicate with your customers
Transactional emails
As of 1 January 2023, the law will change and provide for a ban on the systematic printing of sales receipts after a purchase.
These will then only be printed on the express request of customers. However, it is still compulsory to be able to provide a receipt to your customers.
LM Retail makes sure to accompany you in this legal evolution and natively integrates the possibility to choose to print or to send by e-mail the receipt.
Transactional SMS
Appointment reminders, order confirmations, information on the progress of an order, etc. Transactional SMS are sent at key moments in the customer relationship and represent a real added value for your company.
Do not hesitate to contact our sales team to analyze your needs.
Marketing Emails
Information is the key to maintaining a long and profitable relationship with your customers and improving their loyalty.
Whether you want to send a newsletter, announce sales or inform about a promotional offer, address all or part of your customers via the CRM solution integrated to LM Retail.
SMS Marketing
You launch a commercial operation and wish to inform your customers ? SMS is the best way because it is opened to more than 90%. Fast and concise, keep in touch with your customers for sure.